Mechanical Parts Assembly
Our company produces 80% of the machine components ourselves. The non-standard parts are all processed by CNC equipment in our supplier factory. However, there are still some components imported from Japanese and Germany manufacturers widely used on our products, including motion bearing, cylinder and reducer.
We would assess the supplier every year. The feedback from our customers would be collected and stored in the after-sales service department then sent to the management team. During the one-year warranty period, components with a fault rate more than 3% would be replaced immediately. Given that the suppliers are changing all the time, we would arrange different suppliers for the same parts to ensure that the normal production of our clients would not be affected and the quality of our after-sales service can be guaranteed.
Product update is still the major task of our research team. In addition, our researchers are also responsible for developing new products. The general manager, manager and manager of the technology department are all senior engineers who have more than ten years of experience in designing packaging machine. Our executive director and after-sales service team can all make contributions for the update of our products and development of new products.